The Human CEO Podcast with Lance Patterson, CEO of Penhaligon’s and L’Artisan Pefurmier

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Welcome to episode 60 of The Human CEO Podcast!

In this episode, we are speaking with Lance Patterson, CEO of Penhaligon’s and L’Artisan Pefurmier, a luxurious British perfume house. Penhaligons was founded in the 1870s by William Henry Penhaligon, a Cornish barber who moved to London and who became Court Barber and Perfumer to Queen Victoria.

With a track record of delivering great results within luxury retail, Lance now leads a team across the UK, France, Hong Kong, Singapore and Macau.

Enjoy!

Comments (6)

mtdsyqgk

3 years ago

Does the non-reply signifies the brand surviving on royal warrants alone without caring its mass customers? What kind of services and products do we expect if a company couldn’t care less about their customers?

mtdsyqgk

3 years ago

I don’t understand why they pick the most popular lines of perfume to be discontinued. If it is a cost issue, they can raise the price in which they already did for the last 10 years.

mtdsyqgk

3 years ago

It is a great dismay to fans like us, not to mention the deterioration of the quality of the services.

mtdsyqgk

3 years ago

I have written to him about this issue and received no reply. Despite it may be a commercial decision, it to a certain degree kills the business in Hong Kong. There used to be two shops in Hong Kong and now only one remained!

mtdsyqgk

3 years ago

I have written to him about this issue but received no reply. Despite it may be commercial decision, it to a certain degree kills the business in Hongkong. There used to be two shops in hk but now only one remained!

mtdsyqgk

3 years ago

Can this ceo tell me why Penhaligon ceased production of the very very popular Peony, LP and eau de verveine